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Q: What's the typical shelf life of Botanicals products?

A: Typically, two years from production. Our products are made in small batches to ensure optimum shelf life and efficacy when they reach you, the consumer. The 'best before' date is printed on the label of all products.

Q: My products have changed consistency, why is this?

A: If your products have changed consistency, it is likely that they have been exposed to heat or direct sunlight. To prevent this from happening in the future, store your products in a dry room at room temperature, away from any heat source or direct sunlight. Some products are designed to melt on contact with skin, so it is especially important to keep them away from heat sources. These products include Cleanse Melts, Face Masks, Face, Hand and Foot Balms, Body Balms, and Body and Face Polishes. If your products have softened due to heat exposure, don't worry! Simply place them in a fridge for a short time to allow them to re-set. This should not affect the efficacy of the product.

Q: How are Botanicals products preserved?

A: Most of our products are self-preserving, and have no water content (bacteria grows rapidly in water). Where products do need to be preserved, we use herbal extracts, vitamin E, essential oils with anti-oxidant properties, or a gentle preservative system approved by the Soil Association for use in organic products.

Q: What makes Botanicals products unique?

A: What makes Botanicals different from conventional brands is our dedication to finding and utilising the most high-performing ingredients available in nature.

From a formulating perspective, this can be quite challenging, which is the main reason it hasn't yet become mainstream. (Botanicals products and the way they are made, is more closely linked to food than cosmetics.)

We use only natural and cold pressed ingredients to provide optimal nourishment and repair. Our products are made fresh, in small batches to preserve their active botanical properties. The percentage of active ingredients we use is always sufficient to have a therapeutic benefit. And our processing methods ensure that the active nutrient (vital life-force) of the plant isn't destroyed by heating or over- processing.

Our ability to use plant actives and natural anti-oxidants in our preservation system is earning us a reputation as one of the most effective, natural skin-care ranges among educated consumers and skin care professionals.

Q: Are Botanicals products safe for everyone to use?

A: The entire Botanicals range is certified by the Soil Association, the most stringent certifying body in the world. The products are suitable for use in pregnancy and for those with skin sensitivities. However, anyone with a chronic illness or living with cancer should consult their medical practitioner before use.

Q: Are Botanicals products more expensive because they're certified organic?

A: Our price point is around £20, which is no more expensive than most chemical laden luxury brands. Botanicals products are also better value because they are concentrated – meaning that you only need to use a small amount to notice visible results.

We are able to keep our retail prices affordable because we produce the products ourselves - and sell them either directly to the consumer - or through carefully selected specialist retailers.

Q: What are your plans for the future?

A: Botanicals is increasingly becoming the brand of choice by spas and salons. We are planning to develop this important sector, by working more closely with professional therapists in designing and delivering a range of professional treatments.

Q: Are Botanicals products gluten free?

A: All Botanicals products are gluten free and considered safe for most people with Gluten Intolerance.

Q: Do Botanicals products contain nuts?

A: No, all of Botanicals products are considered nut free.

Q: Do Botanicals products contain palm oil?

A: We have written a blog on palm oil and its uses within our skincare, you can find it here.

Q: What is the difference between vegan and organic?

A: We have written a blog on the difference between vegan and organic, you can find it here.